Delivery & Returns
We offer a wide range of flexible delivery options to have your products delivered when it suits you.
Track your delivery
You may be eligible to reclaim import taxes and duties. However, this requires a personal application to your local government or authority and we are unable to support this process.
In case you order a number of products, it may happen that your order arrives in several deliveries. This also applies to products that have to be pre-ordered. However, we will only charge you one shipping fee.
You will receive an email with the tracking number and shipping confirmation once your order leaves our warehouse. You will be able to check your order on the website of the shipping service corresponding to the selected shipping method.
Want to return your item? No problem, please start a return using the link below. Please note that we cannot be held responsible for loss or damage to your package during transit.
Changed your mind? If you are not happy with your purchase, you have 30 days to return your item(s). Please note that the item must be new and unused, with all the original accessories, free gifts, packaging and manufacturing seals intact to be eligible for a full refund. If you keep any free gifts we will deduct this from your total refund.
All items are inspected on return and if an item is returned to us damaged, used, in an unsuitable condition, or not as stated in the return request, we will be unable to give you a refund and we may have to send it back to you.
We will aim to process your return within 14 working days of receiving your parcel. Once the return has been processed, you will receive an email confirming your refund or replacement. We advise that it can take up to 5 working days for your account to be credited with the refund, however, some payment providers and payment types can take up to 14 days to credit your account.
Please note that we are unable to refund any delivery or postage costs incurred.
All refunds are to the original payment method. If a gift card was used for purchase, then you will be given a credit voucher.
Please contact firstname.lastname@example.org if you wish to cancel your order, although this is not always possible due to the quick turnaround in our warehouse.
We offer a 2-year warranty on a range of products, which can be managed directly with our customer service team HERE for any technical faults experienced. If your item is found to have an issue, then we will endeavour to replace it as a like for like replacement. If your item is functioning to manufacturer specifications, then it will be returned to you. This excludes Refreshed NuFACE devices which come with a 6-month warranty period and Refreshed Tria Devices which come with a 12-month warranty period.
With limited edition models, we will do our best to replace the device with the same model if stock is available. Otherwise, we will replace the device with the standard model.
In cases where an item is discontinued during the warranty period, and we are unable to exchange, we may offer store credit as an alternative.
For a number of brands, we offer a money back guarantee. Full details of this return policy are mentioned on each product page and it is only applicable to devices. See terms & conditions HERE. Please note, this is not applicable for consumable items, including gels, patches, brush heads, etc.
For some brands such as Elvie, Sensica and Tenscare require approval from the brand before accepting a return. You can either do this directly through the brand or contact our customer service team who will carry this out for you. Please note, if the brand does not approve the return then we will be unable to accept it back.
If you have any problems operating your device or believe there to be an issue with the function, please complete the returns form to submit your request for a replacement.
If your item is found to have an issue, then we will endeavour to replace it as a like for like replacement. With limited edition models, we will do our best to replace the device with the same model if the stock is available, but otherwise, we will replace the device with the standard model. In cases where an item is discontinued during the warranty period and we are unable to exchange we may offer store credit as an alternative.
If your item is functioning to manufacturer specifications, it will be returned to you.
We do not replace any consumable items such as brush heads, please do not include these in your parcel.
If your device develops a fault within the first 30 days, we are happy to issue you with a refund, should you not want a replacement.
In the unlikely event that your replacement device develops a fault and you have had two faulty devices within 1 year of your original purchase, we can issue you with a refund, if requested. After 1 year, we can only offer a replacement product or store credit which would be valid for 6 months.
Your warranty period will not refresh with replacement devices, it is applicable from your original purchase date.
Returned items are your responsibility until they reach our returns centre, so please ensure they are packed securely and are well protected. Please also retain your proof of postage in case you need to contact us about your return, the tracking number can be useful.
We are not responsible for any items that are returned to us by mistake. In the event that we are able to locate the product, we will ask you to cover the cost to send this back to yourself.
Please contact our customer care team about any parcels damaged in transit, including good quality photos of the damage and how your parcel arrived. This will allow us to investigate with the courier.
We offer a 2-year warranty period unless otherwise specified, to cover manufacturing faults. The warranty is valid from the date the original order is placed and is not refreshed with replacement devices. The warranty does not apply to damage as a consequence of negligence, misuse or unauthorised modification of the product.
The warranty is registered with the individual who placed the order and may not be transferred to a third party. Activation of the warranty must be made by the initial purchaser of the goods.
Refreshed NuFACE devices which come with a 6-month warranty period and Refreshed Tria Devices which come with a 12-month warranty period. Alpha Stim devices come with a 5-year manufacturer warranty via the brand directly.
Dame offer a 3-year warranty via CurrentBody.
VUSH offer a 1 year warranty for any technical faults. Please charge your device for 120 minutes and hold the power button for a full 8 seconds. If the issue persists please send our customer service team a short video showing the fault and we can advise you from there.
OXYjet offer a 1-year warranty, please contact the brand directly on email@example.com to report your fault within the first year, and directly with us in the second year.
Braun offer a 2-year warranty. If your device develops a fault within the first 30 days, please contact ourselves, after this 30 day period, please go to Braun's online repair service and follow the instructions, for international customers, click here for Braun's online repair service.
Money Back Guarantee:
For further information on our money back guarantee policies please take a look here.
For some brands such as Elvie, Sensica and Tenscare, returns require approval from the brand before being accepted. Please contact the brands directly and they will be able to assist you further with your refund or replacement device under the terms of your warranty. If the brand does not approve the return, then we will be unable to accept it back.
We are unable to accept returns for used or opened intimate items such as Silk'n Tightra, vSculpt, Elvie, Lelo, SmileMaker, Dame, Womanizer, Lelo, and TensCare probes.